Data Deletion Instructions
Effective Date: August 23, 2025
Last Updated: August 23, 2025
Scienza Health, Inc. ("Scienza," "we," "us," or "our") respects your privacy rights and provides this comprehensive guide for requesting deletion of your personal data. This page outlines your rights under federal and state laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Health Insurance Portability and Accountability Act (HIPAA), and other applicable regulations.
Your Right to Data Deletion
California Residents (CCPA/CPRA Rights)
Under the California Consumer Privacy Act, you have the right to request deletion of personal information we have collected about you, subject to certain exceptions.
GDPR Rights (EU/UK Residents)
Under the General Data Protection Regulation, you have the "Right to Erasure" (also known as the "Right to be Forgotten") for your personal data.
Healthcare Data (HIPAA)
For Protected Health Information (PHI), deletion requests are subject to HIPAA regulations and medical record retention requirements.
How to Request Data Deletion
Method 1: Email Request
Send your deletion request to our dedicated privacy email:
Subject Line: "Data Deletion Request - [Your Name]"
Method 2: Phone Request
Call our privacy hotline during business hours (Monday-Friday, 9 AM - 5 PM PST):
Press 3 for Privacy Requests
Method 3: Written Request
Mail your signed deletion request to:
Scienza Health, Inc.
Attn: Privacy Officer - Data Deletion
21163 Newport Coast Drive, Suite 137
Newport Beach, CA 92657
Required Information for Your Request
To process your deletion request efficiently and securely, please provide:
Personal Identification:
- Full name (first and last)
- Email address associated with your account
- Phone number (if provided to us previously)
- Account username or ID (if applicable)
- Date of birth (for healthcare records)
Verification Documents:
- Copy of government-issued photo ID (driver's license, passport, or state ID)
- For healthcare data: Medical record number or patient ID (if available)
- Proof of address (if we have your address on file)
Specific Request Details:
- Specific data categories you want deleted (or "all personal data")
- Date range of data (if applicable)
- Reason for deletion (optional but helpful)
- Preferred confirmation method
Processing Timeline
Standard Processing
- Acknowledgment: Within 48 hours
- Verification: 3-5 business days
- Deletion: 30 days from verification
- Confirmation: Within 45 days total
Healthcare Data (PHI)
- Review: 30 days (HIPAA compliance)
- Legal Assessment: Additional 30 days if needed
- Deletion: Upon approval
- Total: Up to 60 days
Note: We may extend these timeframes by an additional 60 days when reasonably necessary, and will notify you of any extension within the initial response period.
What Data Will Be Deleted
✓ Data We Will Delete:
- Account registration information
- Profile data and preferences
- Usage analytics and behavioral data
- Marketing and communication preferences
- Non-essential health insights and recommendations
- Device integration data (wearables, etc.)
- Voice recordings and biomarker data (where permitted)
⚠ Data We May Retain:
- Medical records required by law (6-10 years)
- Financial transaction records (7 years)
- Legal compliance and audit data
- De-identified research data
- Security logs and fraud prevention data
- Data subject to litigation holds
- Backup systems (up to 90 days for technical deletion)
Legal Exceptions to Deletion
Under federal and state laws, we may be required to retain certain data and cannot honor deletion requests for:
Federal Requirements:
- HIPAA medical record retention (6+ years)
- FDA audit and safety reporting requirements
- DEA controlled substance records
- IRS financial record requirements (7 years)
- SOX compliance data
- Legal hold obligations
California Requirements:
- Medical record retention laws
- Workers' compensation records
- Professional licensing compliance
- Tax and business records
- Consumer protection documentation
- Data breach notification records
Research Data: We may retain de-identified, aggregated data for legitimate research purposes as permitted under HIPAA and other applicable laws.
Verification Process
To protect your privacy and prevent unauthorized deletion requests, we implement a multi-step verification process:
Identity Verification
We verify your identity using government-issued ID and account information.
Account Ownership
We confirm you have legitimate access to the email or phone number associated with the account.
Legal Review
Our legal team reviews the request to ensure compliance with all applicable laws and regulations.
Healthcare Compliance
For medical data, we ensure deletion complies with HIPAA and state medical record laws.
Confirmation and Documentation
Upon completion of your deletion request, we will provide:
- Written confirmation via your preferred method (email, mail, or phone)
- Deletion report detailing what data was removed
- Retention notice explaining any data we're legally required to keep
- Reference number for your records and future inquiries
- Contact information for follow-up questions
Important: Save your confirmation documentation for your records. This serves as proof of your deletion request and our compliance with applicable laws.
Special Considerations
Minor's Data (Under 18)
Deletion requests for minors must be submitted by a parent or legal guardian with proper documentation of guardianship and the minor's consent where required by law.
Deceased Individuals
Deletion requests for deceased individuals must be submitted by authorized legal representatives (executor, administrator, or next of kin) with proper legal documentation.
Business/Organization Accounts
Deletion requests for business accounts must be submitted by authorized account administrators and may require additional verification and legal review.
Third-Party Shared Data
Data shared with healthcare providers, EHR systems, or other authorized third parties may require separate deletion requests to those organizations.
Your Rights After Deletion
Post-Deletion Rights:
- Re-registration: You may create a new account at any time
- Service access: Deletion does not prevent future use of our services
- Legal remedies: You retain all legal rights regarding data protection
- Complaint rights: You may file complaints with regulatory authorities
- Verification requests: You may request confirmation of deletion at any time
Regulatory Complaints
If you're not satisfied with our handling of your deletion request, you have the right to file complaints with:
California Residents:
California Privacy Protection Agency (CPPA)
Website: cppa.ca.gov
Phone: 916-445-1254
Healthcare Data:
U.S. Department of Health and Human Services
Website: HHS HIPAA Complaints
Phone: 1-800-368-1019
Contact Information
Scienza Health Privacy Office
Mailing Address:
21163 Newport Coast Drive, Suite 137
Newport Beach, CA 92657
Contact Information:
Email: privacy@scienzahealth.com
Phone: +1 888 816 1534
Hours: Monday-Friday, 9 AM - 5 PM PST
Related Resources
Disclaimer: This page provides general guidance on data deletion rights and procedures. Specific legal requirements may vary based on your location, the type of data involved, and applicable regulations. For legal advice regarding your specific situation, please consult with a qualified attorney.