Privacy Policy

Effective Date: August 22, 2024

 

At MemoryCareAI, we prioritize the protection and confidentiality of your personal and health-related information. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our AI-driven memory care platform, products, and services. We comply with all applicable privacy laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA) and the General Data Protection Regulation (GDPR).

 

1. Scope of This Privacy Policy

 

This Privacy Policy applies to all information collected through our website, applications, and services, including data related to patients, caregivers, healthcare providers, and others who engage with MemoryCareAI. By using our services, you consent to the practices described in this policy.

 

2. Information We Collect

 

We collect the following types of information:

 

a. Personal Information

 

  • Identifying Information: This includes name, contact details, and demographic information.
  • Account Information: Information you provide when creating an account, such as login credentials.

 

b. Health Information

 

We collect and manage protected health information (PHI) such as medical histories, diagnoses, cognitive assessments, and treatment details. This data is collected in compliance with applicable regulations, including HIPAA.

 

c. Technical Information

 

We collect non-personal information automatically, such as:

 

  • IP addresses, browser types, device details, and system preferences.
  • Data on your usage patterns, including website visits, interactions with our services, and time spent on different sections of the site.

 

3. How We Use Your Information

 

Your information is used to:

 

  • Deliver and Improve Services: Provide memory care services, support patient monitoring, and improve patient outcomes through personalized care plans.
  • Healthcare Operations: Support administrative tasks such as scheduling, billing, and reporting.
  • AI Development and Analytics: Enhance our AI technologies for better cognitive assessments and healthcare recommendations.
  • Communication: Send you updates regarding services, product features, or important notices related to your healthcare.
  • Compliance: Adhere to legal obligations, including audits and regulatory reporting.
  • Research and Innovation: With your consent, anonymized data may be used for research and development.

 

4. How We Share Your Information

 

We do not sell your personal information. However, we may share it in the following situations:

 

  • With Healthcare Providers: To support care coordination and provide healthcare professionals with the necessary data to assist in your treatment.
  • Service Providers: We may share information with third-party service providers who help us deliver our services. These providers are required to follow strict data protection policies.
  • Regulatory and Legal Obligations: We may disclose information to legal authorities when required by law, such as in the case of investigations or regulatory reporting.
  • Business Transactions: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that process, subject to the same protections outlined in this policy.

 

5. Data Protection and Security

 

MemoryCareAI is committed to safeguarding your information. We employ various security measures, including:

 

  • Encryption: All data is encrypted during transmission and storage.
  • Access Controls: Access to personal and health information is restricted to authorized personnel only, ensuring data is handled responsibly.
  • Regular Audits: We conduct routine security audits and vulnerability assessments to ensure compliance with best practices.

 

While we take all necessary precautions, no system can guarantee complete security. In the event of a data breach, we will take immediate action in compliance with applicable laws.

 

6. Your Rights Regarding Your Information

 

Depending on your jurisdiction, you may have the following rights under applicable privacy laws:

 

  • Access: You have the right to request access to your personal information.
  • Correction: You can request corrections or updates to your data if inaccurate.
  • Deletion: Under certain conditions, you may request that we delete your personal data, subject to legal retention requirements.
  • Data Portability: You can request that your personal data be transferred to another provider.
  • Opt-Out: You can opt-out of marketing communications at any time by following the instructions in the emails or contacting us.

 

To exercise any of these rights, please contact us at privacy@memorycareai.com.

 

7. Retention of Information

 

We retain your personal information for as long as it is necessary to fulfill the purposes described in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

 

8. Cookies and Tracking Technologies

 

MemoryCareAI uses cookies and similar technologies to enhance your experience on our website. Cookies help us understand user behavior, improve our services, and offer personalized content. You can control cookie preferences through your browser settings. Disabling cookies may impact your experience on the site.

 

9. International Data Transfers

 

If you are accessing our services from outside the United States, your data may be transferred to and processed in the U.S. or other jurisdictions. By using our services, you consent to the transfer and processing of your data in compliance with this policy and applicable data protection laws.

 

10. Children’s Privacy

 

MemoryCareAI does not knowingly collect information from individuals under the age of 13. If we discover that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe that we may have collected information from a child, please contact us at privacy@memorycareai.com.

 

11. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any updates will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

 

12. Contact Us

 

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

 

MemoryCareAI
Email: privacy@memorycareai.com
Phone: 888-608-8482
Address: 21163 Newport Coast Drive, Suite 137, Newport Beach, CA 92657

© 2024 MemoryCareAI.