Patient Access Automation
Deploy intelligent Digital Human™ to automate patient access across all touchpoints, ensuring seamless scheduling, communication, and support.
Discover Patient Access AutomationIntelligent Patient Access Solutions
Deploy intelligent AI agents to automate patient access across all touchpoints, ensuring seamless scheduling, communication, and support.
Key Capabilities
Comprehensive automation for every patient touchpoint
24/7 Appointment Management
Eliminate hold times with automated scheduling, rescheduling, cancellations, and confirmations.
Switchboard (Provider Triage & FAQ)
AI triages calls, answers FAQs by provider and clinical context, and routes complex requests to live staff.
Self-Scheduling
Offer personalized booking via phone, web portal, email, or SMS—meeting patients where they are.
Prescription Refills & Renewals
Enable refill requests and renewals through natural voice or SMS interactions.
SMS Recovery & Follow-Ups
Proactively recover unscheduled or missed appointments with automated SMS follow-ups and reminders.
How Pre-Visit Automation Works
Intelligent multi-agent coordination ensures every patient is prepared before their appointment
Hospital Referral Received
Digital Human receives discharge referral via voice call or secure message from hospital care coordinator
Bed Availability Verified
AI instantly checks bed availability, insurance coverage, and care level match • No manual phone calls
AI Triage Nurse
Sends link for patients to complete forms via voice conversation with Gia, our Digital Human
Patient Form Submitted
Intelligent routing based on patient response
Cognitive Baseline Captured
Gia™ Cognitive Index™ analyzes voice patterns • 96.8% accurate • FDA 510(k) registered
AI Scribe
Analyzes voice conversation data including cognitive baseline and pulls patient history from EHR for chart preparation
AI Receptionist
Initiates voice call to patient offering assistance with form completion via Gia
Generate Pre-Visit Summary
AI synthesizes voice-captured patient data, cognitive screening results, and conversation insights from Gia
Ready for Appointment
Voice-enabled workflow complete • Provider has full patient context including cognitive baseline • Ready for outbound hospital coordination if needed
Hospital Referral Received
Digital Human receives discharge referral via voice call or secure message from hospital care coordinator
Bed Availability Verified
AI instantly checks bed availability, insurance coverage, and care level match • No manual phone calls
Voice-enabled referral coordination:
• Inbound: Hospital → SNF admission workflow
• Outbound: SNF → Hospital transfer if needed
AI Triage Nurse
Sends link for patients to complete forms via voice conversation with Gia, our Digital Human
Patient Form Submitted
Intelligent routing based on patient response
Cognitive Baseline Captured
Gia™ Cognitive Index™ analyzes voice patterns • 96.8% accurate • FDA 510(k) registered
System intelligently routes:
• Form completed → AI Scribe prepares chart with cognitive data
• Form pending → AI Receptionist sends reminder
AI Scribe
Analyzes voice conversation data including cognitive baseline and pulls patient history from EHR for chart preparation
AI Receptionist
Initiates voice call to patient offering assistance with form completion via Gia
Generate Pre-Visit Summary
AI synthesizes voice-captured patient data, cognitive screening results, and conversation insights from Gia
Ready for Appointment
Voice-enabled workflow complete • Provider has full patient context including cognitive baseline • Ready for outbound hospital coordination if needed
Advanced Features
Enhanced capabilities for comprehensive patient engagement
Multilingual Support
Engage diverse patient populations in their preferred languages seamlessly.
Patient Case Creation
Automatically open and manage patient cases based on interactions and clinical triggers.
Bespoke Workflow Automation
Customize and extend AI-driven workflows to meet unique organizational needs.
Transform Patient Access Today
Streamline your patient access workflow with intelligent automation that works 24/7. Reduce wait times, improve satisfaction, and free up your staff for higher-value care.
💡 Powered by ERaaS - Deploy these capabilities instantly with our 30-minute setup solution.Learn more about ERaaS
This system is intended to assist healthcare professionals and is not intended for medical diagnosis, treatment, cure, or prevention of disease.All results are for informational purposes only.
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Voice Assistant Instructions
The Gia AI voice assistant is available in the bottom right corner of the page. Click the voice assistant button to start a conversation.
- Press Tab to navigate to the voice assistant button
- Press Enter or Space to activate the assistant
- Use your microphone to speak with the AI assistant
- Press Escape to close the conversation window
The voice assistant can help you with clinical documentation questions, product information, and healthcare AI implementation guidance.